Shielding changes - Frequently Asked Questions
Click on the following link for FAQs following the Government's announcements w/c 22/6/20: FAQs
Face covering advised for patients in the surgery
In line with government guidance and as we start to see more patients in surgery, we are asking all patients who come for an appointment to wear a face covering. This does not need to be a surgical mask but a general face covering. Thank you
Here's a link to help make your own: www.bbc.co.uk/news/uk-52609777
SUSPICIOUS EMAILS UPDATE - 19/6/20
We have been advised today of another attempt to send phishing emails from our surgery email account. This has been reported to NHS Digital which runs our email account and our data protection officer. Our security has been checked again and remains up to date. If you receive a suspicious email, please delete it immediately from your inbox and email bin. Do not click on any links. We can again advise there is no evidence that patient data has been accessed.
We understand the anxiety this may cause our patients and would like to reassure everyone that we have escalated this with the appropriate NHS digital IT providers.
Thank you to our patients who made us aware of suspicious email activity from our surgery email account on the evening of Saturday 30 May. This activity was immediately reported to NHS Digital, our local IT Team, Information Governance Team and the Information Commissioner.
If your email address was involved in the incident, you may be contacted by NHS Digital by end of 12 June 2020 directly, but we can advise we have taken all steps to prevent this from happening again.
We would like to reassure all patients that your medical records were not accessed. It seems that some email addresses with the subject line of an email received into the account were used to contact some patients. We understand the anxiety that this incident has caused and sincerely apologise for this.
Our IT department has confirmed that our security software was up to date at the time of the incident and remains so. Our surgery email is managed by national NHS systems and we have requested they undertake further investigation into the direct cause.
Alrewas Surgery takes the protection of your data very seriously and applies a range of methods to try to prevent incidents like this happening. Our staff are all trained to the highest of standards and the surgery has made a satisfactory submission to the Data Security and Protection Toolkit which is the national standard for all health and social care organisations to demonstrate the way in which we handle, process and share personal data.
The following may help all our patients to identify whether an email is suspicious:
- We do not send emails from the surgery account over the weekend, they will never just include a link for you to click without an explanation of why from a member of surgery staff and will never ask you to input personal details.
- If you receive an email from the surgery email account that looks suspicious e.g. any of the above reasons or it is misspelled, please report it to us as soon as possible and delete it from your inbox and your email bin.
- It is also good practice to change your password and check your own computer/tablet/smartphone virus security.
"TALK BEFORE YOU WALK" - URGENT MESSAGE FROM 13 MARCH - ACCESS TO SURGERY AND APPOINTMENTS
Following Coronavirus guidance, and to protect ALL our patients and staff, we are suspending all appointments for pre-booking until further notice.
However, we are still working and continuing to deal with all enquiries as usual via telephone, online services and email.
ALL appointments will be on the day only and will be telephone calls. A doctor or nurse will call you to assess if you need to be seen.
Please do not queue outside the surgery at 8:15am, but call the surgery for appointments instead. We will arrange for a clinician to call you back.
If you have an appointment booked in the future, we will contact you if we feel your appointment does not require face to face contact.
We are also asking patients to ring the doorbell if they have an appointment. Prescription requests and letters can be put in our letterbox. This is to help manage the number of people coming in and out of the surgery and to support our infection control measures.
If you have or develop a new persistent cough or a high temperature DO NOT come to the surgery and stay at home for 7 days. Members of your household should isolate for 14 days. PLEASE DO NOT COME TO THE GP SURGERY IF YOU HAVE SYMPTOMS.
Updates will be on this website. Thank you for your patience and assistance.
We are encouraging as many patients as possible to register for Online Access
This is to make processing prescription requests and seeing information on your medical record as simple and quick as possible
Please visit https://www.nhs.uk/conditions/coronavirus-covid-19/ or https://www.gov.uk/coronavirus for the latest guidance on coronavirus Covid-19.
NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. These can be accessed at: https://111.nhs.uk/service/covid-19
If you need a sick note for your employer during a period of self isolation due to coronavirus use https://111.nhs.uk/isolation-note
Go to https://www.gov.uk/find-coronavirus-support for support if you or someone you know is struggling with any of the following
- feeling unsafe
- going in to work
- paying bills or being unemployed
- getting food
- having somewhere to live
- mental health and wellbeing
Staffordshire County Council have a webpage for coronavirus advice. Click here for more information. If you are staying at home because you have coronavirus symptoms, are over 70, have a pre-existing health condition or are pregnant and you do not have friends, family or neighbours to help you, the county council can arrange to supply you with emergency food and care. Their emergency helpline is 0300 111 8050.
Alrewas Village help: Run by volunteers, offering help and support: call 0330 1332 106
Fradley and Streethay Village help: Run by volunteers, offering help and support: call 01283 293031
HEARING AID BATTERIES
For patients needing replacement hearing aid batteries, we have placed some stock in the foyer of the surgery entrance. Please press the intercom and reception will let you in to collect. Please only take a maximum of 2 packs of the batteries you require as supply is limited.
NEW TELEPHONE SYSTEM
Our new telephone system is now in place. It includes a call queuing system (up to 5 places) and we will also be recording all calls for training and monitoring purposes. These were requested by patients in our last patient survey.
NEW! ONE HEALTH AND CARE RECORD FROM EARLY 2020
One Health and Care is a confidential digital shared care record for people living in Staffordshire and Stoke on Trent. All patients registered with Alrewas surgery have the option to choose whether they wish to share their information across health and social care organisations in Staffordshire and Stoke.
For further information go to our practice policies page on the right hand side of this website or visit www.onehealthandcare.net
ONLINE CONSULTATIONS AVAILABLE
Online consultations are available in line with NHS England requirements. This allows patients to check information on over 100 health conditions online via an NHS approved system and advises when a patient needs to contact a doctor. This is done via a checklist which is then sent to the surgery. The system will be available for both android and iOS systems. See our homepage for information on Online Consult.
Parking restrictions - single yellow line outside surgery on Exchange Road
The single yellow line is now in place and signage shows that parking is restricted between the hours of 0930 and 1400 each day on one side of the road.
Patients can still park on the opposite side of the road to the surgery, where appropriate.
This is NOT the surgery’s decision and is out of our control.
Patient Survey 2019-20 coming soon......
The Patient Group are helping to formulate this year's patient-wide survey. We are planning for this to be out for your feedback in the new year.
In the meantime, please use our Friends and Family cards in surgery or comment via the website, FaceBook page, email or NHS Choices.
NEWS: 'Extended Access' appointments - including Sunday morning video consultations
Following a National Government initiative from 1st September 2018 extra appointments will be offered across the whole of East Staffordshire, including evening and weekend appointments.
Additionally a new on line digital service for over 18s only will be available on Sunday mornings where appointments will be offered with a GP via the Q Doctor App. Posters will be available in the surgery shortly; please click on this link for further details https://www.qdoctor.io/
All 18 practices across East Staffordshire are participating in this extended access service. For further information please contact the surgery reception. Please note: these appointments are not available to book online using Patient Access
Young person looking for advice on health issues?
Go to our Teenagers and Young People page to the right of this website for further useful information, websites and places you can go to for help.
WE'RE ON FACEBOOK!
For up to date information and health messages, view and like our new Facebook page. You can also view appointments available to book online via Patient Access by clicking the Book Now button on the home page.