URGENT MESSAGE FROM 13 MARCH - ACCESS TO SURGERY AND APPOINTMENTS
Following Coronavirus guidance, and to protect ALL our patients and staff, we are suspending all appointments for pre-booking until further notice.
ALL appointments will be on the day only and will be telephone calls. A doctor or nurse will call you to assess if you need to be seen.
Please do not queue outside the surgery at 8:15am, but call the surgery for appointments instead. We request that everyone restrict appointment requests to medical queries and issues that are necessary in the next period of time. If you are unsure, call the surgery and we will arrange for a clinician to call you back.
If you have an appointment booked in the future, we will contact you if we feel your appointment does not require face to face contact.
We are also asking patients to ring the doorbell if they have an appointment. Prescription requests and letters can be put in our letterbox. This is to help manage the number of people coming in and out of the surgery and to support our infection control measures.
If you have or develop a new persistent cough or a high temperature DO NOT come to the surgery and stay at home for 7 days. Members of your household should isolate for 14 days.
Updates will be on this website. Thank you for your patience and assistance.
Please visit https://www.nhs.uk/conditions/coronavirus-covid-19/ for the latest guidance on coronavirus Covid-19.
NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. These can be accessed at: https://111.nhs.uk/service/covid-19
If you need a sick note for your employer during a period of self isolation due to coronavirus use https://111.nhs.uk/isolation-note
PLEASE DO NOT COME TO THE GP SURGERY IF YOU HAVE SYMPTOMS.
HEARING AID BATTERIES
For patients needing replacement hearing aid batteries, we have placed some stock in the foyer of the surgery entrance. Please press the intercom and reception will let you in to collect. Please only take a maximum of 2 packs of the batteries you require as supply is limited.
NEW TELEPHONE SYSTEM
Our new telephone system is now in place. It includes a call queuing system (up to 5 places) and we will also be recording all calls for training and monitoring purposes. These were requested by patients in our last patient survey.
NEW! ONE HEALTH AND CARE RECORD FROM EARLY 2020
One Health and Care is a confidential digital shared care record for people living in Staffordshire and Stoke on Trent. All patients registered with Alrewas surgery have the option to choose whether they wish to share their information across health and social care organisations in Staffordshire and Stoke.
For further information go to our practice policies page on the right hand side of this website or visit www.onehealthandcare.net
ONLINE CONSULTATIONS AVAILABLE FROM SPRING 2020
Online consultations will be available from Spring 2020 in line with NHS England requirements. This allows patients to check information on over 100 health conditions online via an NHS approved system and advises when a patient needs to contact a doctor. This is done via a checklist which is then sent to the surgery. The system will be available for both android and iOS systems.
Parking restrictions - single yellow line outside surgery on Exchange Road
The single yellow line is now in place and signage shows that parking is restricted between the hours of 0930 and 1400 each day on one side of the road.
Patients can still park on the opposite side of the road to the surgery, where appropriate.
This is NOT the surgery’s decision and is out of our control.
Patient Survey 2019-20 coming soon......
The Patient Group are helping to formulate this year's patient-wide survey. We are planning for this to be out for your feedback in the new year.
In the meantime, please use our Friends and Family cards in surgery or comment via the website, FaceBook page, email or NHS Choices.
NEWS: 'Extended Access' appointments - including Sunday morning video consultations
Following a National Government initiative from 1st September 2018 extra appointments will be offered across the whole of East Staffordshire, including evening and weekend appointments.
Additionally a new on line digital service for over 18s only will be available on Sunday mornings where appointments will be offered with a GP via the Q Doctor App. Posters will be available in the surgery shortly; please click on this link for further details https://www.qdoctor.io/
All 18 practices across East Staffordshire are participating in this extended access service. For further information please contact the surgery reception. Please note: these appointments are not available to book online using Patient Access
Young person looking for advice on health issues?
Go to our Teenagers and Young People page to the right of this website for further useful information, websites and places you can go to for help.
WE'RE ON FACEBOOK!
For up to date information and health messages, view and like our new Facebook page. You can also view appointments available to book online via Patient Access by clicking the Book Now button on the home page.