COMMENTS, SUGGESTIONS AND COMPLAINTS
Alrewas surgery aims to provide a welcoming, high quality, professional and caring service to all its patients. We welcome all comments, suggestions and complaints as these help us to ensure our service meets the standards we strive to achieve.
If you have any concerns or wish to make a comment on the service you have received - good or bad - you can do so via the following options:
1. Friends and Family Test - comment cards available in surgery waiting area or take the survey online (red button on the right of the website)
2. Comment via this website's homepage, the button at the bottom of this screen or via our suggestions box in the surgery
3. Write to or call the practice manager at the surgery or via the surgery email address
4. Complete a complaints form Complaint form - Alrewas Surgery
5. Comment via the NHS Choices website NHS Choices - Alrewas Surgery
We respect your right to privacy and keep all your health information confidential and secure. Confidentiality also extends to a patient’s family member. Medical information relating to you will not be divulged to family members or anyone else without your written consent.
Staff at the Practice are all bound contractually to maintain patient confidentiality and any proven breach of this will be treated extremely seriously
Our services are regulated by the Care Quality Commission and under government legislation we have a duty to all our patients to keep your information safe, private and ensure that it is only shared appropriately and for the purposes for which you have agreed. (see also summary care record section below)
Patient Privacy Notice - Alrewas Surgery
Supplementary Privacy Notice during COVID-19
FREEDOM OF INFORMATION
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.
Freedom of Information Policy - Alrewas Surgery
Statement of Discrimination
We will treat our patients with respect and courtesy and will not discriminate against them in any way including on the grounds of age, sex, colour, race, nationality, ethnic or national origin or disability, sexual orientation, religion or religious or philosophical beliefs.
We ask that you treat GPs, Nurses and all other practice staff in a proper manner – with courtesy and respect and without aggression, violence or abuse
Anyone calling or attending the practice who abuses any staff member or any other patient, be it verbally, physically or in any threatening manner will risk being removed from our patient list and be reallocated with the assistance of NHS England.
In extreme case we may summon the Police to remove offenders from the Practice premises.
Sharing your information with other health and social care professionals
You can decide how your personal information is used across the NHS and other health and social care organisations in 3 different ways.
Click on this link to download the patient information guide and form: Sharing your information Patient Guide or read the information below
Summary Care Record
The Summary Care Record (SCR) is used in emergency care. The record contains information about any medicines you are taking, allergies you suffer from and any bad reactions to medicines you have had.
Having this information stored in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.
When you join the practice, we upload this basic information and a Summary Care Record is created for each patient registered with us. You also have the option of allowing other professionals to see an enriched Summary Care record if you wish. This includes additional information from your patient record and includes significant medical history, information on any long term conditions you may have, your immunisation record, your communication preferences and any end of life care information.
For further information you can:
- download and read the following documents SCR Additional information leaflet or Easy Read Patient Leaflet
- access the Summary Care Record website
- call the Summary Care record Information line on 0300 303 5678
You have the choice to have a summary care record, an enriched summary care record, or to opt out.
Whether you choose to have a Summary Care Record now or not, you can change your mind at any time by informing us at the surgery.
One Health and Care Record
One Health and Care is a confidential digital shared care record for people living in Staffordshire and Stoke-on-Trent. It brings data together from the different organisations involved in health and social care and allows doctors, nurses and other registered health and social care professionals directly involved in patient/client care to see relevant information in order to provide better and safer care.
When a patient/client visits any of the organisations listed below, or use services provided by them, staff directly involved in their care will have access to the important information from health and social care records.
- Staffordshire and Stoke-on-Trent GP practices
- University Hospitals of North Midlands NHS Trust (Royal Stoke)
- University Hospitals of Derby and Burton NHS Foundation Trust
- Midlands Partnership NHS Foundation Trust
- North Staffordshire Combined Healthcare NHS Trust
- Staffordshire County Council (Social Care)
- Stoke-on-Trent City Council (Social Care)
- Continuing Healthcare services
- West Midlands Ambulance Service
You have the choice to opt out of this service if you wish.
If you wish to have this record, you do not have to do anything. One will be created for organisations listed above to see.
If you choose to opt out of the summary care record (SCR) as detailed above, you will automatically be opted out of this local integrated care record.
You can change your mind and opt back in at any time by contacting your GP practice
For more information go to www.onehealthandcare.net
NHS Digital uses and shares personal information to help research new treatments, plan where to put local clinics and the number of Drs and nurses to have at your local hospital. If you DO NOT wish your information to be used for these purposes, you need to opt out by contacting NHS Digital. Your GP surgery cannot do this for you.
Contact NHS Digital by phone 0300 303 5678 or
online via https://www.nhs.uk/your-nhs-data-matters/