NEW TELEPHONE MESSAGE AND WAY OF TAKING CALLS INTO SURGERY
Please help us to help you when calling the surgery.
We have introduced what is known as ‘active signposting’ whereby our receptionists will be asking patients for further information in order to help them deal with the call in the most appropriate way.
This is being introduced across all surgeries in Staffordshire and our receptionists have been trained alongside receptionists from other local surgeries.
The doctors would like to assure you that all our receptionists are bound by strict confidentiality rules and they would appreciate your co-operation in providing general information to our reception team.
Revised Patient Privacy Notice...
In line with the new General Data Protection Regulations which come into force on 25 May 2018, the practice has updated its Patient Privacy notice. This explains what happens to any personal data that you give us or that we may collect from you or about you. You can view this notice in the policies section of this website and in the surgery waiting area.
District Nurse service - new contact number
From 2 April, the contact number for the District Nurses will be 0300 323 0930
Please call this number to contact Vicky or Jo for any requests. From May, unfortunately they will no longer be based at the surgery as the village district nursing teams are moving to a new location. Please do not leave any messages for them on their answer-machine. There is a message on the telephone line advising of the new number to call.
NHS Healthchecks ceasing from 31 March 2018...
Unfortunately, NHS Healthchecks for patients between 40-74 will no longer be available at the surgery from 31 March 2018. This is due to changes in the way this service is delivered by Staffordshire County Council. Patients with specific concerns should book to see a doctor or nurse in the usual way. For general healthy living advice and guidance there are useful links on the NHS choices website: Click on the following link: NHS Choices website - health-check link
TRAVEL JAB SHORTAGE....
For those of you considering booking or going on holiday soon please be aware that there is a shortage of some vaccines and this may affect your travel plans.
There is a national shortage of TYPHOID vaccine.
There is a Global shortage of HEPATITIS A vaccine. Any remaining stocks with any provider will be offered only to selected high-risk group. We have no stock. It’s unlikely that travel pharmacies will either. Do check though.
ZIKA Virus. If you intend to book or have already booked to travel to a Zika risk area and are pregnant or planning a pregnancy, please read on. It is extremely important that you avoid pregnancy during, and for up to 6 months following your stay in the risk area.
Contact the surgery if you need to discuss travel. Websites such as Fitfortravel and Nathnac are also great resources!
PHARMACY2U direct marketing to patients
It has come to our attention that many local residents have received a promotional letter from a company called Pharmacy2U. Please be aware that this has not come from the surgery and is a marketing tactic from an online mail order pharmacy based in Leeds and , if you sign up (or 'nominate') them to be your pharmacy by returning the form with the letter, they will send your repeat medication via the Royal Mail. If you have received a letter from Pharmacy2U and are happy with your current nominated pharmacy and how you obtain your medication please ignore it.
Patient Advice: BT ringback service
We would like to advise all patients that the BT ringback option that is available on some private telephone lines may not work if you are contacting the surgery, particularly during busy periods (e.g. 8:15 - 8:45 in the morning). This is not related to the surgery telephone system and unfortunately is not something we can control.
Support the Antibiotics Awareness Campaign
Bacteria that are resistant to antibiotics are an increasingly serious health problem. We are actively supporting the European Antibiotic Awareness Campaign to raise awareness of the need to use antibiotics responsibly. For more information please click on the following links:
Patient information sheet - Antibiotics
Antibiotic Awareness leaflet
Save a call to the surgery - register to see your test results online via Patient Access
Registered patients can request to view their test results, medications, allergies immunisations and adverse reactions online via Patient Access. To register and for more information contact the surgery, ldownload forms from our Patient Online Service section in the Further information section of this website or visit the patient online information pages at www.england.nhs.uk. Patients can still also register for repeat prescriptions via our website.